Return and Refund Policy

Thank you for your purchase. We hope you are satisfied. However, if for any reason you are not completely satisfied, you may return the item to us. Please see below for more information about our return policy.

RETURNS
To receive a refund, you must return the product within 14 calendar days of purchase. The product must be in its original condition and show no signs of damage.

RETURN PROCEDURE
To return an item, please contact our customer service team to obtain the return address. Once you have received the address, securely pack the item in its original packaging and [include your proof of purchase].

In some cases, returns are free of charge. If you return an item and the reason for the return is not due to an error on the part of guttn.com, the return shipping costs will be deducted from your refund.

REFUNDS
Once we have received and inspected your return, we will process your refund or exchange. Please allow at least 14 days from the date you receive your merchandise for your return or exchange to be processed. Depending on your credit card provider, it may take 1–2 billing cycles for refunds to appear on your credit card statement. We will notify you by email as soon as your return has been processed.

EXCEPTIONS
The following items are excluded from returns and exchanges:

Perishable goods
Underwear
Gift cards
Personalized items
Digital products

If you receive a defective or damaged product, please contact us using the contact information below to arrange for a refund or exchange.

Return Address: 2nd Floor, No. 37, Hengxing Industrial Park, Shangfeng Road, Qingxi Town, Dongguan City, Guangdong Province, China 523660
QUESTIONS

If you have any questions about our return policy, please contact our Support Center.

NOTE

If the return is initiated by the customer, the customer is responsible for the shipping costs. The exact cost depends on the shipping carrier selected.

If the goods received are damaged or incorrect for reasons attributable to us, the consumer is not required to pay the shipping costs.